WASHINGTON—Days after the Trump administration instituted a controversial travel ban in January 2017, Google employees discussed ways they might be able to tweak the company’s search-related functions to show users how to contribute to pro-immigration organizations and contact lawmakers and government agencies, according to internal company emails.
The email traffic, reviewed by The Wall Street Journal, shows that employees proposed ways to “leverage” search functions and take steps to counter what they considered to be “islamophobic, algorithmically biased results from search terms ‘Islam’, ‘Muslim’, ‘Iran’, etc.” and “prejudiced, algorithmically biased search results from search terms ‘Mexico’, ‘Hispanic’, ‘Latino’, etc.”
The email chain, while sprinkled with cautionary notes about engaging in political activity, suggests employees considered ways to harness the company’s vast influence on the internet in response to the travel ban. Google said none of the ideas discussed were implemented.
"These emails were just a brainstorm of ideas, none of which were ever implemented,” a company spokeswoman said in a statement. “Google has never manipulated its search results or modified any of its products to promote a particular political ideology—not in the current campaign season, not during the 2016 election, and not in the aftermath of President Trump’s executive order on immigration. Our processes and policies would not have allowed for any manipulation of search results to promote political ideologies.”
In one of the emails a worker wrote: “I know this would require a full on sprint to make happen, but I think this is the sort of super timely and imperative information that we need as we know that this country and Google, would not exist without immigration.”
The disclosure is certain to fuel complaints by many Republicans that Google, a unit ofAlphabet Inc., stifles conservative viewpoints online and promotes a liberal worldview. Those longstanding concerns have received more attention recently from some GOP congressional leaders, as well as President Trump himself, in the run-up to the 2018 midterm elections.
Next week Attorney General Jeff Sessions is scheduled to meet with some state attorneys general to discuss concerns of anticonservative bias. Conservatives recently expressed anger after Breitbart News released a video of a 2016 company meeting in which Google senior managers lamented Mr. Trump’s election victory. Google said the comments from executives in the video expressed the personal beliefs of those executives, not the company’s.
Mr. Trump’s original travel ban, implemented to restrict immigration from countries deemed a security risk, temporarily barred visitors and immigrants from seven majority-Muslim countries, and placed new limits on the U.S. refugee program. It sparked huge protests and chaos at many U.S. airports. It was challenged in court and, after several revisions, was upheld by the U.S. Supreme Court.
Google joined nearly 100 technology companies, including Apple Inc. and Facebook Inc., in filing a joint amicus brief in February 2017 challenging President Trump’s travel ban. “The order inflicts significant harm on American business, innovation, and growth,” the companies said in the brief.
Google co-founder Sergey Brin, who immigrated from the Soviet Union as a child, appeared at a rally protesting the travel ban outside San Francisco’s airport.
The email conversation on the issue included several cautionary comments. “This is a highly political issue, so we need to remain fair and balanced and present facts,” one executive wrote, in response to proposals to tweak search-related functions.
The Google emails were written on Sunday, Jan. 29, two days after Mr. Trump signed the first version of his travel order, which generally restricted immigration to the U.S. from several majority-Muslim countries.
One of the emails, from an employee of the Search Product Marketing division, explained that there was a “large brainstorm” going throughout the company’s marketing division over how to respond.
“Overall idea: Leverage search to highlight important organizations to donate to, current news, etc. to keep people abreast of how they can help as well as the resources available for immigrations [sic] or people traveling,” the email says.
The email included a compilation of specific ideas that individual company officials had already floated. Some apparently involved finding ways to “actively counter” Google searches that produced anti-Islamic and anti-Hispanic search results. Others centered on Highlights, the code name for an experimental project Google has tested that allows influential people, like politicians and musicians, to post text updates that appear directly in search results.
The list of ideas included:
“Actively counter islamophobic, algorithmically biased results from search terms ‘Islam’, ‘Muslim’, ‘Iran’, etc.”
“Actively counter prejudiced, algorithmically biased search results from search terms ‘Mexico’, ‘Hispanic’, ‘Latino’, etc.”
“Can we launch an ephemeral experience that includes Highlights, up-to-date info from the US State Dept, DHS, links to donate to ACLU, etc?” the email added.
Several officials responded favorably to the overall idea. “We’re absolutely in…Anything you need,” one wrote.
But a public-affairs executive wrote: “Very much in favor of Google stepping up, but just have a few questions on this,” including “how partisan we want to be on this.”
“To the extent of my knowledge, we’d be breaching precedent if we only gave Highlights access to organizations that support a certain view of the world in a time of political conflict,” the public-affairs executive said. “Is that accurate? If so, would we be willing to open access to highlights to [organizations] that…actually support the ban?”
Write to John D. McKinnon at john.mckinnon@wsj.com and Douglas MacMillan at douglas.macmillan@wsj.com
Appeared in the September 21, 2018, print edition as 'Google Staff Eyed Travel-Ban Check.'
Google staffers wanted to manipulate search results to combat Trump's travel ban, emails show
Google is in the spotlight after internal emails show conversations between employees highlighting a desire to manipulate search results on the heels of President Trump’s controversial travel ban in order to mute conservative viewpoints and push ways to combat the ban.
Like many Silicon Valley titans, Google has drawn the ire of conservatives who feel right-leaning views are condemned from within. But internal company emails made public by Fox News’ “Tucker Carlson Tonight” on Thursday appear to show employees wanted to curate Google's algorithm to boost left-leaning political views on immigration.
The emails were written on Jan. 29, 2017 -- two days after Trump signed the initial travel order that resulted in protests across the country. The emails indicate that Google employees suggested ways to “leverage” the search engine to combat what the tech giant staffers considered anti-immigration rhetoric and news. The email chain, which was first obtained by “Tucker Carlson Tonight” and quickly matched by the Wall Street Journal, shows Google staffers admitting to colleagues that action must be taken immediately to rally against the travel ban.
“Overall idea: Leverage search to highlight important organizations to donate to, current news, etc. to keep people abreast of how they can help as well as the resources available for immigrations [sic] or people traveling,” an email sent by a marketing employee said.
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“I know this would require a full on sprint to make happen, but I think this is the sort of super timely and imperative information that we need as we know that this country and Google, would not exist without immigration,” a product manager responded.
According to “Tucker Carlson Tonight,” responses from other Google employees included comments such as, “we’re absolutely in,” and “excellent initiative.” Other emails reveal an employee called the situation a “highly political issue,” while a separate email detailed a “large brainstorm” that was apparently taking place throughout the company.
The emails show Google staffers chatting about methods to alter the company’s algorithm to point users to pro-immigration organizations, lawmakers and agencies that fit the staffers’ political beliefs. Google didn’t deny the validity of the emails and provided the same response to both “Tucker Carlson Tonight” and the Wall Street Journal.
"These emails were just a brainstorm of ideas, none of which were ever implemented. Google has never manipulated its search results or modified any of its products to promote a particular political ideology -- not in the current campaign season, not during the 2016 election, and not in the aftermath of President Trump’s executive order on immigration. Our processes and policies would not have allowed for any manipulation of search results to promote political ideologies,” a Google spokesperson said.
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A Google insider echoed the company spokesperson and said the ideas mentioned in the emails weren’t even close to being put into action.
Media Research Center Vice President Dan Gainor told Fox News that the scandal would be more significant if there was evidence that the Google staffers had “actually taken action on this left-wing insanity,” but “it is scary that manipulating the search to push a liberal agenda was even discussed.”
Google declined to answer a series of questions asked by Fox News, including whether or not employees involved in the email chain were disciplined in any way.
“It is our policy to not comment on individual employees,” a spokesperson said.
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Trump’s initial travel ban temporarily stopped immigration from seven majority-Muslim countries. According to the email chain, Google staffers suggested actively countering “islamophobic, algorithmically biased results from search terms ‘Islam,’ ‘Muslim,’ ‘Iran,’ etc.” and countering ‘prejudiced, algorithmically biased search results” regarding the words “Mexico,” “Hispanic” and “Latino.”
One message featured a staffer asking if they can make it easier for users to donate to the ACLU.
As the Journal pointed out, Google co-founder Sergey Brin is a Soviet Union immigrant who once appeared at a rally to protest Trump’s travel ban. His company now controls the majority of internet searches and the word “google” has emerged as a verb, in addition to a company name.
“Google is the most powerful company in the history of the world. Virtually all human information flows through its software and for that reason Google shapes how much of the world understands reality. At the heart of Google’s business is its search engine, which has a virtual monopoly on search in this country,” Carlson said on Thursday. “But what if Google was lying to you?”
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Trump, whose travel ban was later upheld by the Supreme Court, has long considered Google as biased against conservatives and recently accused the company of rigging search results in the past.
“Google search results for ‘Trump News’ shows only the viewing/reporting of Fake News Media. In other words, they have it RIGGED, for me & others, so that almost all stories & news is BAD. Fake CNN is prominent. Republican/Conservative & Fair Media is shut out. Illegal? 96% of results on ‘Trump News’ are from National Left-Wing Media, very dangerous. Google & others are suppressing voices of Conservatives and hiding information and news that is good,” Trump tweeted last month. “They are controlling what we can & cannot see. This is a very serious situation-will be addressed!”
The latest bombshell that indicates a liberal bias among the tech industry comes as Attorney General Jeff Sessions is scheduled to meet with state attorneys next week about the alleged conservative censorship.